Refund Policy

This Refund Policy explains when you get money back from ArenaPilot, how to ask, and how long it takes. ArenaPilot is a sports facility management platform developed and operated by YoTechSYS.

It forms part of our Terms & Conditions, and on the subject of refunds specifically, this page prevails over any general statement there.

Every new facility gets the configured Free Trial, followed by a 3-day grace period. No card is required to start it.

• Nothing is charged during the trial, so there is nothing to refund. The trial never auto-converts into a paid subscription — we do not take a payment unless you choose a plan and pay for it.
• If you decide ArenaPilot is not for you, simply let the trial lapse. You do not need to cancel anything or contact us.
• The trial is your evaluation period. We ask you to use it — it is the reason paid periods are generally non-refundable.

The trial is limited to one per business. See Terms § Free trial.

Subscriptions are billed in advance for each period. Here is exactly where we stand in each case:

Annual plans

If you cancel an annual plan, you keep access for the remainder of the year you paid for, and it does not renew. We do not refund the unused months of an annual term as a matter of course — the discount on an annual plan is the consideration for that commitment. If you are cancelling because of something we did, tell us; the cases in the table above still apply and we will honour them.

When you cancel decides what you pay next — not what you get back for now.

• Cancelling stops the next renewal. It does not end the period you are currently in, and it does not trigger a refund of it.
• You keep full access until the end of the period you have paid for. You are not cut off the moment you cancel.
• Cancel before your renewal date to avoid the next charge. A cancellation submitted after a renewal has already been billed applies to the following period.
• If a renewal was charged after you cancelled, that is a billing error on our side and we refund it in full.

Cancel from your account settings, or email info@arenapilot.in from your registered address. Full mechanics are in Terms § Cancellation.

If you were charged twice for the same subscription period, the extra charge is refunded in full. This is not discretionary and we do not ask you to justify it.

• We reconcile payments against Razorpay’s records to confirm the duplicate. Usually we can see it without you sending anything.
• We refund the extra charge to the original payment method. We cannot redirect it to a different card or account — your bank will not allow it.
• If you spot a duplicate before we do, email info@arenapilot.in with the date and amount. The Razorpay payment ID from your receipt makes it faster, but is not required.

Payments fail for reasons no one controls: a bank timeout, a UPI outage, a card rejected at the issuer. What matters is where the money ends up.

Payment failed, no money debited

Nothing to refund. Your subscription is not activated. Try again, or use a different method.

Money debited, but the subscription did not activate

This is the case that worries people, so here is the commitment: you will not lose that money.

• Most such payments are not actually captured — the amount is held by your bank and auto-reversed, typically within 5 to 7 working days, with no action from you or us.
• If the payment was captured, we either activate your subscription or refund it in full — whichever you prefer. Just tell us which.
• If the amount has not returned after 7 working days, email info@arenapilot.in with the date, amount and the reference from your bank statement, and we will trace it with Razorpay.

Payment shows “pending”

Do not pay again — a second attempt is the most common cause of a duplicate charge. Wait for the status to settle, or contact us and we will check it against Razorpay’s records for you.

There is no form and no ticket queue. Email info@arenapilot.in with “Refund request” in the subject line, or call +91 93856 21610.

Please include

• The registered email or mobile number on the account.
• Your facility name.
• The date and amount of the payment.
• The Razorpay payment ID from your receipt, if you have it — it makes things faster, but we can find the payment without it.
• What went wrong, in your own words.

What happens then

• We acknowledge within 2 working days.
• We decide within 7 working days and tell you the outcome with our reasoning. If we say no, you will know exactly why, and which part of this policy applies.
• If approved, we initiate the refund immediately — see the timeline below.

Send refund requests from the email address registered to the account. We may ask you to verify your identity before refunding, because a refund moves money.

Once we approve a refund we initiate it the same working day. After that, the speed is your bank’s, not ours.

Refunds always return to the original payment method. We cannot pay a refund to a different card, account or person — the payment rails do not permit it. Refunds are made in Indian Rupees (₹); if your bank converts currency, the rate and any fees are theirs, and the amount you receive may differ slightly from the amount you paid.

If you believe a charge is wrong, please talk to us first. We will refund a genuine error faster than a chargeback ever resolves, and it costs you nothing.

Raising a chargeback without contacting us starts a formal dispute with your bank that typically takes 60 to 90 days, and may suspend your account while it is open. We will respond to it with our records. This does not affect your right to dispute a charge with your bank — we would simply rather solve it in an afternoon than in a quarter.

ArenaPilot is developed and operated by YoTechSYS. For anything about a payment or a refund:

• Email — info@arenapilot.in
• Phone — +91 93856 21610

We may update this policy as our billing evolves; the “Last updated” date above will change, and material changes get 30 days’ notice. The policy in force when you paid is the one that governs that payment.